- Operations: The management of processes and resources to produce and deliver goods and services.
- Efficiency: Achieving maximum output with minimum input or resources.
- Productivity: The measure of output generated per unit of input over a specified period.
- Logistics: The coordination and management of the movement of goods, information, and resources throughout the supply chain.
- Supply Chain: The entire process of producing and delivering a product, from raw materials to the end customer.
- Inventory: The stock of goods a company holds for production, storage, and future use.
- Capacity: The maximum output or production capability of a system, facility, or process.
- Quality Control: The processes and activities used to ensure that products or services meet specified standards.
- Lean Manufacturing: An approach focused on eliminating waste and improving efficiency in production processes.
- Six Sigma: A set of techniques and tools for process improvement, aiming to reduce defects and variation.
- Process Improvement: The systematic effort to enhance the efficiency and effectiveness of a process.
- Just-In-Time (JIT): A production strategy that emphasizes producing goods exactly when they are needed in the production process.
- Forecasting: The process of estimating future demand for products or services.
- Demand Planning: The process of aligning production and inventory levels with customer demand forecasts.
- Scheduling: The arrangement of tasks and activities in a specific order and timeframe.
- Lead Time: The time taken between the initiation and completion of a process or task.
- Production Planning: The process of coordinating and optimizing production resources to meet demand.
- Batch Production: A manufacturing process where a group or batch of items is produced together.
- Mass Production: Large-scale manufacturing of standardized products.
- Job Production: Customized production of unique or specialized products.
- Kaizen: Continuous improvement through small, incremental changes.
- Total Quality Management (TQM): An approach to quality management that involves the entire organization.
- Bottleneck: A point in a system where the flow of production is slowed or halted.
- Critical Path Method (CPM): A project management technique for scheduling and managing complex tasks.
- Kanban: A visual system for managing and controlling work as it moves through a process.
- Value Stream Mapping: A tool for analyzing and optimizing the steps in a process.
- Operations Strategy: A plan for aligning operational processes with overall business goals.
- Benchmarking: Comparing processes and performance metrics to industry best practices.
- Cycle Time: The total time it takes to complete a process or task.
- Work-in-Progress (WIP): Partially completed goods or products in the production process.
- Resource Allocation: Assigning and using resources efficiently to achieve organizational goals.
- Facility Layout: The arrangement of machines, departments, and workspaces within a facility.
- Outsourcing: Contracting out certain business functions or processes to external providers.
- Offshoring: Relocating business operations to a different country.
- Onshoring: Bringing business operations back to the home country.
- MRP (Material Requirements Planning): A system for planning and managing the production of materials.
- ERP (Enterprise Resource Planning): Integrated software systems for managing business processes.
- Supplier Relationship Management (SRM): Managing relationships with suppliers to optimize performance.
- Demand Forecasting: Estimating future demand for products or services.
- Pareto Analysis: Identifying and prioritizing the most significant factors contributing to a problem.
- Root Cause Analysis: Identifying and addressing the underlying causes of issues.
- Performance Metrics: Measurable indicators used to assess the effectiveness of processes.
- KPIs (Key Performance Indicators): Specific metrics used to measure the success of an organization or a particular activity.
- Work Breakdown Structure (WBS): A hierarchical decomposition of a project into phases, deliverables, and work packages.
- Gantt Chart: A visual representation of project tasks and their scheduling over time.
- Risk Management: Identifying, assessing, and mitigating potential risks to a project or operation.
- Safety Stock: Extra inventory held to mitigate the risk of stockouts.
- Reorder Point: The inventory level at which a new order should be placed.
- Agile Manufacturing: A flexible and responsive approach to production that adapts to changing conditions.
- Benchmarking: Comparing processes and performance metrics to industry best practices.
- Cost-Benefit Analysis: Evaluating the potential benefits and costs of a decision or project to determine its economic feasibility.
- Continuous Improvement: Ongoing efforts to enhance processes, products, or services incrementally to achieve better efficiency and effectiveness.
- Facility Location: The strategic decision of where to place a facility to optimize production, distribution, and cost.
- Kaizen Event: A focused and time-limited improvement activity designed to address specific issues and drive positive change.
- Line Balancing: Adjusting workloads to ensure that each workstation or process has a similar amount of work, preventing bottlenecks and improving efficiency.
- Maintenance Management: The systematic planning and control of maintenance activities to ensure equipment reliability and minimize downtime.
- Production Control: Managing and regulating the production process to ensure products are manufactured according to plan and specifications.
- Push System: A production system where goods are produced based on forecasts or anticipated demand rather than customer orders.
- Pull System: A production system where goods are produced in response to actual customer demand, minimizing excess inventory.
- Service Level Agreement (SLA): A contract defining the expected level of service between a service provider and customer, including performance metrics and responsibilities.
- SWOT Analysis: An evaluation of Strengths, Weaknesses, Opportunities, and Threats to inform strategic decision-making.
- Time and Motion Study: Analyzing and optimizing work processes by studying the time required for each task and eliminating unnecessary movements or steps.
- Variability: The degree of fluctuation or deviation from the norm in a process, affecting predictability and performance.
- Waste Reduction: The systematic effort to minimize or eliminate activities that do not add value to the product or service.
- ABC Analysis: Classifying items based on their importance, allowing for efficient management of inventory or resources.
- Automation: The use of technology and machinery to perform tasks with minimal human intervention, increasing efficiency and consistency.
- Business Process Reengineering (BPR): Redesigning and restructuring business processes to achieve significant improvements in performance, efficiency, and quality.
- Constraint: A factor that limits the performance or capacity of a system, process, or organization.
- Demand Variability: Fluctuations in customer demand for products or services, influencing production and inventory management.
- Enterprise Architecture: A framework that aligns an organization's structure, processes, and technology to achieve strategic objectives.
- FMEA (Failure Mode and Effects Analysis): A systematic method for identifying and addressing potential failure modes in a process or product.
- Green Manufacturing: A focus on environmentally friendly and sustainable practices in the manufacturing process.
- Heijunka: Leveling production to reduce fluctuations in demand and optimize resource utilization.
- ISO (International Organization for Standardization): An international standard-setting body that develops and publishes standards to ensure the quality, safety, and efficiency of products and services.
- Job Shop: A manufacturing environment where products are produced in small batches or custom-made to order.
- Manufacturing Lead Time: The total time it takes to convert raw materials into finished goods, including processing and waiting time.
- OEE (Overall Equipment Effectiveness): A metric measuring the efficiency of manufacturing equipment, considering availability, performance, and quality.
- Poka-Yoke: Error-proofing techniques and devices designed to prevent mistakes in the production process.
- Product Lifecycle Management (PLM): Managing the entire lifecycle of a product from inception, through design and manufacturing, to disposal.
- Rapid Prototyping: Quickly creating a physical model or prototype of a product to test and validate design concepts.
- Service Operations: The management of processes and resources to deliver services efficiently and meet customer expectations.
- Standardization: Establishing and maintaining consistent processes, products, or services to achieve efficiency and quality.
- Subcontracting: Outsourcing specific tasks or processes to external suppliers or service providers.
- Takt Time: The rate at which a product must be produced to meet customer demand, aligning production with demand.
- Total Productive Maintenance (TPM): A comprehensive approach to equipment maintenance involving all employees to maximize efficiency, minimize downtime, and reduce defects.
- Uptime: The time during which a machine or system is operational and available for production.
- Vendor-Managed Inventory (VMI): A supply chain arrangement where the supplier manages the customer's inventory levels, ensuring timely replenishment.
- Warehouse Management: The efficient organization and control of activities in a warehouse, optimizing storage, and distribution.
- Yield: The ratio of usable output to the input in a manufacturing process, reflecting efficiency.
- Zoning: The strategic allocation and arrangement of space within a facility to optimize workflow and efficiency.
- Buffer Inventory: Additional inventory held to account for uncertainties in demand or supply.
- Commodity Management: The strategic management of raw materials or commodities to optimize costs and ensure availability.
- Design for Manufacturability (DFM): Designing products to be easily and cost-effectively manufactured.
- Employee Empowerment: Granting employees the authority and responsibility to make decisions and contribute to continuous improvement.
- Flow Manufacturing: Designing production processes to achieve a smooth and continuous flow of work.
- Inventory Turnover: The number of times inventory is sold or used in a given period, indicating how efficiently inventory is managed.
- Job Enlargement: Expanding the scope of a job to include additional tasks or responsibilities.
- Material Flow: The movement and handling of materials throughout the production process.
- Operations Research: The application of mathematical and analytical methods to decision-making and problem-solving in operations.
- Quality Function Deployment (QFD): A systematic approach to translating customer needs and requirements into product design and production processes.
Important Terms in Operations Management
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